AU to AU
SHIPPING PolicyÂ
Fast, Discreet & Reliable Delivery Worldwide
At ModaMindFuels, we are committed to delivering your order with speed, security, and complete discretion. Every shipment is carefully prepared to protect your privacy and ensure a seamless delivery experience. This Shipping Policy outlines our delivery methods, timelines, tracking procedures, and guarantee commitments.
Discreet Packaging & Privacy
- We take your privacy seriously. All orders are shipped, unmarked packaging with no reference to the product name or our brand on the exterior. Shipments are labelled as ‘Health Care Product’ to ensure complete confidentiality at every step of the delivery process.
- For larger orders, parcels may be split and dispatched across multiple shipments over consecutive days to further reduce any customs-related risk.
Shipping Options & Delivery Timeframes
Australia Domestic Shipping
We maintain local distribution hubs across key regions in Australia, enabling efficient domestic fulfilment. Orders are dispatched via Australia Post Express:
| Detail | Information |
| Carrier | auspost.com |
| Delivery Time | 7-8 business days (overnight available in select areas) |
| Delivery Rate | Over 98% successful delivery |
| Shipping Fee | No shipping Fee |
| Packaging | Plain, unmarked – labelled ‘Health Care Product’ |
International Shipping
International orders are dispatched via express courier from our fulfilment centre in India depending on stock availability and routing conditions.
| Detail | Information |
| Carrier | India Post.com |
| Delivery Time | 10-15 business days (subject to customs clearance) |
| Shipping Fee | $14 (waived on orders below $100) |
| Dispatch Origin | India |
| Delivery Rate | Over 98% successful international delivery |
Order Processing & Confirmation
- Once your order has been successfully authorised and payment validated, you will receive an automated confirmation email containing full details of your purchase, estimated delivery timeframe, and a unique order reference number.
- Our fulfilment team will begin preparing your order promptly. To avoid any delays, please ensure your shipping address is entered accurately and completely at the time of checkout. Any address discrepancies may result in delayed dispatch or failed delivery.
Order Tracking
Tracking Dispatch
In the majority of cases, orders are processed and dispatched within 24–48 hours of payment confirmation. Once your order has been shipped, you will receive an automated email and SMS notification containing your tracking number and a link to monitor your shipment in real time.
Tracking Activation Window
Please allow 5–7 business days from the dispatch date for your tracking information to become active in the carrier’s system. During this period, you may see status messages such as ‘Pending Shipment,’ ‘Tracking Information Not Found,’ or ‘Unknown’ – this is normal and does not indicate a problem with your order.
Tracking Resources
Once your tracking number is active, you may monitor your delivery through the following services:
Tracking Resources
- 17Track (multi-carrier): 17track.net
- com: https://auspost.com.au/mypost/track/search
- Universal parcel tracking: https://parcelsapp.com/en/tracking
- com: https://mis.cept.gov.in/General/IPS_Track.aspx
Delivery Guarantee & Reshipment Policy
We stand fully behind the delivery of every order with our 100% Delivery Guarantee. In the rare event that your order does not arrive within the expected timeframe, we will take immediate corrective action at no additional cost to you.
Complimentary Reshipment
If your order has not been delivered within 15 business days from the expected delivery date, you are entitled to a complimentary reshipment, based on your preference. To initiate a claim, please contact our support team proactively with your order reference and tracking number.
Reshipment Triggers
A complimentary reshipment will be issued in the following circumstances:
- Delay or seizure at customs beyond the standard delivery window.
- Loss in transit confirmed by carrier.
- Failed delivery due to postal service error (not due to incorrect address provided by the customer).
- Non-receipt of package beyond 20 business days from estimated delivery.
Exclusions
Please note that reshipment or refund claims will not be processed in the following circumstances:
- Incorrect or incomplete shipping address provided at checkout.
- Failure to collect a package from a post office or delivery depot within the carrier’s holding period.
- Delivery refused by the recipient.
Shipping Rates Summary
| Shipping Method | Standard Fee | Free Shipping Threshold |
Domestic (Auspost.com) | No Shipping fee | Â Â Â Â Â Â Â Â Â – |
International (India Post.com) | Â Â Â Â Â Â Â $14 | Orders below $100 |
Contact & Support
If you have any questions regarding your order, delivery status, or wish to initiate a reshipment or refund claim, our customer support team is available to assist you.
| info@modamindfuels.com | |
| Website | www.modamindfuels.com |
| Response Time | Within 24 business hours |
